Well-running point of sale (POS) software is essential to the continuing success of any business, especially those with high customer volume. When your POS software crashes or stops functioning as well as it should, it can cause serious delays and disruptions for you and your customers. A reliable system needs to be in place in order to ensure that information doesn’t go missing, and that your accounting system doesn’t allow invoices or orders to slip through the cracks. Once you’ve found the perfect system for your shop, there are a few things you’ll need to know in order to benefit as much as possible. Here are a few questions to ask when purchasing auto repair POS software.
Will There Be Any Downtime?
This can be an incredibly important question to consider, especially for repair centers that have been open for a number of years. If the installation of the new software is to be done on a day that you happen to be open, for example, knowing how long you won’t have access to your electronic records is crucial. You may need to reschedule existing customers, or alternatively, you may consider having the installation done on a day or during a time when you aren’t open.
Who Is Responsible For Installation?
New software can sometimes come with a steep learning curve. For those who aren’t familiar with computer software at all, it can seem downright daunting. When you speak with a sales representative about the product, ask about installation. Depending on the complexity of the setup and the changes involved, the company may be able to walk you through it over the phone, will come to your office to install it themselves, or they may recommend additional services.
How Can Technical Support Be Contacted?
Chances are you’ve already looked into the hours of operation and availability of technical support, but this is a good time to ask about specific contact information. Be sure to write down all of the information you are given, including phone numbers and email addresses, so you can contact the appropriate person, even if your phone crashes or your email stops working.
If you are looking for an auto repair POS software, eGenuity offers the most powerful and affordable high-tech POS software.
